Position Details
Reference Number 37808
Position Title Patient Services Assistant L2
Employment Status Permanent Full Time, Permanent Part Time
Location Austin Hospital
Hours per Week 68.00
Position Summary

Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin Health is world-renowned for its research and specialist work in cancer, liver transplantation, spinal cord injuries, neurology, endocrinology, mental health and rehabilitation.

An exciting opportunity currently exists for enthusiastic and experienced Patient Services Assistants (PSA) to join our Acute Psychiatric Unit (APU) on a Full or Part Time basis.

The Acute Psychiatric Unit is located at Austin Hospital campus.  The APU is a 30-bed inpatient unit providing the following services:

19 acute beds for the North East Area Mental Health Service (NEAMHS) covering the municipalities of Banyule and Nillumbik and two regionalized specialist Programs:

  • 5 inpatient Eating Disorder Program beds
  • 6 inpatient Parent Infant Program beds.

As a Patient Services Assistant you be required to assist the team of PSA’s in the acute unit ensure that the levels of cleanliness, hygiene and food handling meet and maintain the required accredited standards for hospital-based services. You will be required to be able to work across the 7-day week, however the position will be predominantly Monday to Friday and will be required to work within all areas of the Acute Psychiatric Unit.


To be successful in this role you must demonstrate/Key responsibilities will include:

Essential Knowledge and skills:

  • PSA Certificate – Certificate III in Health (Patient Services)
  • Willing to work in a hospital environment with unwell people
  • Flexible attitude to work requirements and routine depending upon the need of the unit
  • Willingness to carry out all PSA duties and tasks and work in a team
  • Ability to use initiative and to prioritise tasks and problem solve
  • Physically capable of undertaking the full range of PSA duties
  • Basic verbal and written English skills

Work with us! Your reward is to work in a collaborative environment which will provide you with opportunities for ongoing training and development. Your benefits will include salary packaging, and employee assistance program.

All appointments are made subject to a satisfactory National Police Check conducted by Austin Health and if required, a Working With Children Check.

Austin Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

Contact Person Nigel Mitton
Contact Number (03) 9496 2701
Alternate Contact Person Melissa Leslie
Alternate Contact Number (03) 9496 5000
Closing Date 23/06/2021
Position Description
PSA Level 2 APU June 2021 Copy.pdf Open
Application Guide click here to view